Service and Technical Assistance

Service at Labworks begins at the product design stage of development. We maintain the highest design and manufacturing standards ensuring that our customers experience superior reliability with our products.

The Labworks service group is centralized at the manufacturing facility allowing continuous communication between our engineering and manufacturing groups. This ensures consistent feedback and feed-forward for all technical manufactureing and production issues. Our service group is readily available to answer any of your questions relating to the use of our products. Click here for service and technical assistance contact information.

Limited Warranty

Labworks, Inc. warrants their products against defects in material and workmanship as follows: For a period of twelve (12) months from date of shipment, Labworks, Inc. shall, at its sole and absolute option, replace or repair any product which proved defective as confirmed by the manufacturer. All claims must be made in writing to the manufacturer.

In no event and under no circumstances shall manufacturer be liable for (a) damages in shipment; (b) failures or damages due to misuse, abuse, improper installation or abnormal conditions of temperature, dirt, or corrosives; (c) failure due to operation, intentional or otherwise, above rated capacities; and (d) non-authorized expenses for removal, inspection, transportation, repair or rework, nor shall manufacturer ever be liable for consequential and incidental damages, for any amount greater than the purchase price of the apparatus.

This warranty is in LIEU OF OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE TERMS OF THIS WARRANTY CONSTITUTE ANY BUYER'S AND USER'S SOLE AND EXCLUSIVE REMEDY, AND ARE IN LIEU OF ANY RIGHT TO RECOVER FOR NEGLIGENCE, BREACH OF WARRANTY, STRICT TORT LIABILITY OR UPON ANY OTHER THEORY. Any legal proceedings arising out of sale or use of a Labworks manufactured apparatus must be commenced with eighteen (18) months from the date of shipment.